Usability Coach | (617) 504-8587  
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About Hal Miller-Jacobs

Hal is a usability practitioner with over 30 years experience. He loves to transmit this knowledge to developers and user interface specialists, helping them to enhance the user experience of their sites, applications or products.

Hal teaches all four Human Factors International Certified Usability Analysts Program courses, and serves as the new instructor mentor.  He also teaches at Tufts University.

Design Expertise
Hal has developed high-level architectures for major graphical user interfaces in such verticals as: financial systems, commerce, call centers and health systems. He also designed the prototype for the National Cancer Institute's award-winning CancerNet site.

Expert Reviews
Hal routinely conducts expert reviews of applications and Web sites and provides recommendations for improving the user experience. Past clients have included Dell Computer, Prudential, MetLife, Liberty Mutual, CitiCards, and projects for several National Institutes of Health sites.

Usability Testing
Hal is an expert in the designs and conduct of usability tests that pinpoint problems in user interfaces and recommended changes for correcting the problems. His client list has included Fleet Bank, CitiGroup, Hewlett-Packard and Levi-Strauss. He is a pioneer of the User-Defined task approach to conducting usability evaluations.

Design Workshops
Hal has facilitated brainstorming and focus group workshops that empower developers to construct prototypes of successful user interfaces at organizations including Staples, Johns Hopkins University, Mass Mutual, United Health Care and Formation Systems.

Invited Speaker
Hal is a frequently-requested speaker at both commercial organizations, such as Capital One, and professional organizations, such as the Human Factors Society, Informatics, and the National Institutes of Health.

Employment Brief
Usability Coach, 2008 - Present
Human Factors International, 1995 - Present
Tufts University, 1977 - Present
TASC, 1987 - 1995
Unisys, 1985 - 1987
MITRE Corporation, 1981 - 1985
Dunlap & Associates, 1966 - 1981

Selected Publications

Ph.D., M.S., Experimental Psychology, Tufts University
B.S., Physics, City College of New York

photo of Hal Miller-Jacobs teaching a class


“Hal Miller-Jacobs is the consummate user experience professional. He has the ability to step into situations easily and bring the user perspective forward for discussion. He has the special skill of being able to make research participants extremely comfortable, and takes the time to share the value of what research studies do to bring companies and customers together. Hal's biggest skill is that of mentoring: he selflessly shares his knowledge in the most encouraging of ways, reaching deep into his rich experience to bring out the best in his students. He's an absolute pleasure to work with, and a real team player.”

User Experience and Design Consultant and Adjunct Professor,
Bentley College

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“When team-teaching at Human Factors International, it was always exciting and enlightening to share the course with Hal Miller-Jacobs. I felt the audience lean into Hal's empathic demeanor and gain direct knowledge of his topic effortlessly. Hal always brings a sense of humor and delight to his great depth of knowledge. Thus, he has the makings of an evangelist for usability. When I want to learn how to improve my teaching technique, I watch Hal. When I want to learn to enhance classroom rapport, I watch Hal. When I want to bring a lighter tone to a heavy topic, I watch Hal. Hal is the guy to watch when you look for experience, expertise, and top execution.”

Fairfield Professionals

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“He always seemed to know just those few words of advice that would get me back on track when I was lost, either with clients or with design issues. And best of all, he is a great human being. Be sure to work with him if you ever get the chance. I can only give him my highest recommendation."

Fairfield Professionals


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