"Hal is particularly remarkable as a Focus Group facilitator – to me, one of the most challenging elicitation dynamics in the field. He has a creative knack for designing the focus group exchange in a way that draws out key insights clearly – even when the topics are difficult topics. He manages groups deftly, drawing each participant out and making it comfortable for them to participate. And he can do this with large, highly-charged groups. He has a way of balancing the interaction so that each member of the group contributes and feels good about the experience. When I need a focus group, Hal is the moderator I look to."